30 Day - Refund Policy

1. Thirty-Day Refund Period

Customers may request a refund within 30 calendar days from the original payment date.

Refund requests submitted after the 30-day period may not be eligible unless required by applicable law.

Submitting a request does not automatically guarantee approval. Each request will be reviewed according to the eligibility requirements described in this policy.

2. Eligible Refund Requests

A payment may qualify for a full or partial refund when:

  • The requested service was not started or completed.
  • The customer was charged more than once for the same service.
  • An incorrect amount was charged due to a verified processing error.
  • Utilities Available was unable to provide the purchased service.
  • The customer canceled before meaningful processing or coordination work began.
  • A refund is otherwise required by applicable law.

3. Nonrefundable Charges

The following payments and charges are generally nonrefundable:

  • Services that have already been completed or substantially performed
  • Administrative or processing work already completed
  • Consultation, coordination, or account-support services already provided
  • Expedited or priority-service charges
  • Third-party processing or transaction fees
  • Utility-provider deposits, balances, connection charges, reconnection fees, or late fees
  • Contractor, technician, inspection, permit, or installation charges
  • Charges paid directly to a utility provider or other third party
  • Costs incurred after the customer authorized us to begin processing the request
  • Payments connected to inaccurate, incomplete, or misleading information supplied by the customer

Any approved refund may be reduced by the reasonable value of services already performed and any nonrecoverable third-party costs.

4. Utility-Provider and Third-Party Payments

Utilities Available is an independent utility-service assistance business. We do not control the refund policies of utility providers, contractors, payment processors, banks, technicians, or other third parties.

Requests involving charges collected by a third party must generally be submitted directly to that third party and will be governed by its refund policy.

Utilities Available cannot guarantee the refund of:

  • Utility-provider deposits
  • Utility bills or outstanding account balances
  • Meter, connection, activation, or reconnection fees
  • Contractor or installation payments
  • Permit or inspection costs
  • Bank or payment-processing charges

5. Cancellations

Customers may request cancellation by contacting Utilities Available within the 30-day refund period.

A cancellation request must include:

  • Customer’s full name
  • Service address
  • Email address and telephone number
  • Payment date and amount
  • Transaction or confirmation number
  • Reason for the cancellation

A cancellation does not guarantee a full refund when work has already started, costs have been incurred, or a third-party request has already been submitted.

6. How to Request a Refund

Refund requests must be submitted using the following contact information:

Email: contact@utilitiesavailable.com
Telephone: +1 (888) 212-7708

Please include “Refund Request” in the email subject line and provide all relevant payment and service details.

Customers should not include full credit-card numbers, card security codes, banking passwords, or other sensitive financial information in an email.

7. Review and Verification

We may request additional documentation to verify:

  • The customer’s identity
  • Proof of payment
  • The transaction amount
  • The requested service
  • The reason for the refund
  • Whether any work or third-party processing has already occurred

Incomplete requests may delay the review process.

8. Refund Decisions

Once a request has been reviewed, the customer will be notified whether the refund has been:

  • Approved in full
  • Approved in part
  • Declined
  • Referred to a utility provider or third party

Where applicable, we will explain the reason for a partial refund or denial.

9. Refund Processing

Approved refunds will generally be issued to the original payment method.

Although Utilities Available will initiate an approved refund within a reasonable period, the time required for the credit to appear depends on the customer’s bank, card issuer, payment processor, and original payment method.

Utilities Available is not responsible for delays caused by financial institutions or third-party payment processors.

10. Chargebacks and Payment Disputes

Customers are encouraged to contact Utilities Available before submitting a chargeback or payment dispute so that we have an opportunity to review and resolve the matter.

Submitting a chargeback does not create additional refund rights and may delay the internal review of the transaction.

Nothing in this section limits any legal rights available to the customer.

11. Fraudulent or Abusive Requests

Utilities Available may deny a refund request when there is reasonable evidence of:

  • Fraud
  • Payment abuse
  • Duplicate refund requests
  • False or misleading information
  • Unauthorized payment activity
  • Misuse of services
  • A previously completed chargeback or reversal for the same payment

12. Changes to This Policy

Utilities Available may update this Refund Policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

The policy in effect on the original payment date will generally apply to that transaction unless applicable law requires otherwise.

13. Contact Information

For refund questions or requests, contact:

Utilities Available
53 Arden Ave
New Castle, Delaware 19720
United States

Telephone: +1 (888) 212-7708
Email: contact@utilitiesavailable.com