Privacy Policy

Utilities Available (“Utilities Available,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting our customer service team, or requesting assistance with gas or electric services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you use our website and services, we may collect the following categories of information:

Personal and Contact Information

This may include:

  • Full name
  • Email address
  • Telephone number
  • Mailing, billing, or service address
  • Preferred method of communication

Utility Service Information

When you request assistance with gas or electric services, we may collect:

  • Utility provider name
  • Utility account or reference number
  • Requested service type
  • Service activation, transfer, or cancellation details
  • Property or service-location information
  • Information necessary to process or coordinate your request

Billing and Transaction Information

When payment is required, payment information may be collected and processed through an authorized third-party payment processor. We may receive limited transaction details, such as:

  • Payment status
  • Transaction amount
  • Payment date
  • Payment confirmation or reference number
  • Limited payment-method details, such as the last four digits of a card

Utilities Available does not intentionally store complete payment-card numbers or card security codes on its website unless clearly disclosed and processed through a secure, authorized payment system.

Website and Device Information

When you visit our website, we or our service providers may automatically collect:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Pages viewed
  • Referring website
  • Date and time of access
  • General location derived from an IP address
  • Website activity and interaction data

Communications

We may collect information contained in emails, telephone calls, online forms, text messages, support requests, or other communications you send to us.

2. How We Use Your Information

We may use personal information to:

  • Respond to questions and service requests
  • Assist with gas and electric service inquiries
  • Coordinate new service connections or service transfers
  • Communicate updates about a request
  • Process or confirm authorized transactions
  • Provide customer service and account assistance
  • Verify information and prevent fraud
  • Maintain business and transaction records
  • Improve our website, services, and customer experience
  • Send service-related emails or text messages
  • Comply with applicable laws, regulations, and legal requests
  • Protect the security, rights, and property of our customers and business

3. Text Messages and Telephone Communications

When you provide your telephone number, you authorize us to contact you regarding your inquiry, account, requested service, transaction, appointment, or customer-support matter.

Where legally required, promotional text messages will only be sent with your consent. Consent to receive promotional messages is not a condition of purchasing a service.

Message and data rates may apply. Message frequency may vary. You may opt out of promotional text messages by replying STOP. You may request assistance by replying HELP or contacting us directly.

Opting out of promotional messages will not prevent us from sending essential transactional or service-related communications where legally permitted.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

  • Enable website functionality
  • Remember preferences
  • Measure website traffic
  • Understand how visitors use our website
  • Improve performance and security
  • Evaluate marketing campaigns

You may control cookies through your browser settings. Disabling cookies may affect the availability or functionality of certain website features.

5. How We Share Information

We may share personal information only when reasonably necessary with:

Utility Providers and Service Partners

Information may be provided to utility companies, service coordinators, contractors, technicians, or other parties involved in fulfilling an authorized gas or electric service request.

Payment Processors

Transaction information may be shared with banks, payment processors, fraud-prevention providers, or financial-service partners that process authorized payments.

Technology and Business-Service Providers

We may use third parties for website hosting, communications, email delivery, analytics, customer support, cybersecurity, recordkeeping, and other business operations.

These providers may only access information reasonably necessary to perform services on our behalf, subject to their contractual and legal obligations.

Legal and Safety Reasons

Information may be disclosed when reasonably necessary to:

  • Comply with a subpoena, court order, or legal process
  • Respond to a government or regulatory request
  • Investigate fraud or unlawful activity
  • Protect customers, employees, or the public
  • Enforce our agreements and policies
  • Protect our legal rights, security, or property

Business Transfers

Personal information may be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction.

We do not exchange personal information for money. Where applicable law defines “sale” or “targeted advertising” more broadly, eligible users may exercise the rights described below.

6. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete the purpose for which it was collected
  • Provide customer support
  • Maintain legitimate business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Meet legal, tax, accounting, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure. You should avoid sending highly sensitive information through unsecured email or website forms unless specifically instructed to use a secure method.

8. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information we maintain about you
  • Correct inaccurate personal information
  • Delete certain personal information
  • Obtain a portable copy of certain information
  • Opt out of the sale of personal information
  • Opt out of targeted advertising
  • Opt out of certain profiling activities
  • Withdraw consent where processing is based on consent
  • Appeal a decision regarding a privacy request
  • Receive equal service without unlawful discrimination for exercising your rights

To submit a privacy request, contact us using the details provided in the “Contact Us” section.

We may need to verify your identity before completing a request. Authorized agents may submit requests where permitted by law, but we may require proof of authorization and identity verification.

We will respond within the time required by applicable law. Certain information may be exempt from a request, including information we must retain for legal, security, fraud-prevention, transaction, or recordkeeping purposes.

9. Appeals and Delaware Privacy Complaints

When applicable, you may appeal our decision regarding a privacy-rights request by emailing us at contact@utilitiesavailable.com with the subject line “Privacy Request Appeal.”

Please explain the request, our decision, and why you believe the decision should be reconsidered.

Delaware residents may also contact the Delaware Department of Justice regarding a privacy complaint at privacy@delaware.gov.

10. Children’s Privacy

Our website and services are intended for adults and are not directed toward children under 13 years of age.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us without appropriate permission, contact us so we can review and delete it where required.

11. Third-Party Websites and Services

Our website may contain links to utility providers, payment processors, contractors, social-media platforms, or other third-party websites.

We do not control the privacy, security, or content practices of third parties. You should review the privacy policy of each third-party service before submitting personal information.

12. Do Not Track and Preference Signals

Some web browsers offer “Do Not Track” settings. Because there is not a universally accepted standard for responding to these signals, our website may not respond to traditional Do Not Track requests.

Where required by applicable law and supported by our systems, we will process legally recognized browser-based opt-out preference signals.

13. International Visitors

Utilities Available is based in the United States. When you access our website from another country, your information may be transferred to and processed in the United States or another jurisdiction where our service providers operate.

Data-protection laws in these locations may differ from those in your country.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through an additional website notice or other appropriate method.

15. Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal information, contact:

Utilities Available
53 Arden Ave
New Castle, Delaware 19720
United States

Telephone: +1 (888) 212-7708
Email: contact@utilitiesavailable.com

Utilities Available is an independent utility-service assistance business. References to third-party utility providers do not necessarily indicate ownership, endorsement, partnership, or affiliation unless expressly stated.